Refund policy

Return Policy

We hope you LOVE everything you find at The Fluffy Flamingo. But sometimes returns do need to happen and in that case, please see our simple steps and procedures for returns below:

• Merchandise may be returned for a Gift Card Code that will be sent to the e-mail address provided at checkout.  You may then apply this to your next order! 
• Returns should be postmarked 15 days from the delivery date.
• We DO NOT send return labels, so you can send the item back however you prefer.
• Original invoice must be included in your return package.
• All Clearance items and jewelry are FINAL and cannot be returned.
• All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. 
• The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your gift card code to be processed.
• Original shipping fees are non-refundable.  
• A gift card notification will be sent to the email address provided at checkout.
• Please allow 3-7 business days to process your return once it is received.

When mailing back return, please send it to:
712 Henry Clay Blvd.
Lexington, KY 40505